Our family has been a long time customer of Palgen and I have never encountered any bad experience with them. Since the late 90’s if I remember it correctly. I can remember how difficult it was to book plane tickets in the past as everything was always coursed through travel agencies and would take a long while for a reply. But with them, it was as easy as placing a call and giving them desired dates of travel and voila, they have all the details ready just waiting for their client’s confirmation. They had a wide variety of tours you could choose from and I’m so glad that they are doing personalized travel packages now. More power, Palgen!